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How we protect your privacy and account

Q: Can I request a copy of all the data you have about me?

Yes. Email support@livedrawhk.homes with 'Data Request' in the subject line and include your account username. We'll send you a file with your deposits, withdrawals, bets, logins and account changes within 14 days.

When you open an account with live drawhk, your personal information, payment details and betting activity stay secure with us.

Data encryption on all depositsAccount access control is yoursClear data retention rulesSupport in your language

Explore the Lobby Read FAQ

What we collect and why

live drawhk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and identity verification documents when you register so we can confirm your account and process withdrawals safely. Your deposit and withdrawal history through DANA, OVO, GoPay and QRIS is stored to reconcile transactions and detect fraud. We record your

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login activity, device type and IP address to protect your account from unauthorized access. Payment information is encrypted and never shared with third parties outside our settlement partners. Where local law permits, we may use your contact details to send you service updates and payment confirmations.
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You can update or remove your information anytime through your account settings in the lobby, and our support team can help if you need a formal data request handled within 14 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your privacy

Our support channels are open seven days a week so you can ask about your data, request corrections, or report a privacy concern. Reach us by email, live chat or phone depending on what works best for you — we respond to privacy requests within two business days.

Team online

Live Chat

Chat with our support team inside your account lobby or on this site. Available daily 09:00–23:00 Jakarta time for account and privacy questions.

Email Support

Send privacy requests to [email protected]. We respond to data access and removal requests within 14 days as per data protection guidelines.

Account Settings

Update your personal information, phone number and email directly in your account dashboard under Preferences. Changes take effect immediately.

HOW WE SAFEGUARD

Data handling and account security practices

Your account security starts with a strong password and two-factor verification on login. We encrypt all payment data using industry-standard SSL protocols, and withdrawals require identity verification to prevent fraud.

Login Security

Each login is verified using email confirmation and optional two-factor authentication. You can review all active sessions in your security dashboard and log out from any device remotely.

Payment Encryption

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your card or wallet details are never stored on our servers; payment gateways handle that data separately.

Fraud Detection

We monitor deposit and withdrawal patterns to flag unusual activity. If we detect a suspicious transaction, we'll contact you immediately to confirm before processing.

Cookie Policy

Cookies remember your login, language and lobby preferences so you don't enter them twice. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your account data for 12 months after you close your account, then archive and delete it. You can request earlier deletion in writing to our privacy team.

Privacy Requests

Request a copy of your data, update it, or ask us to delete it by emailing [email protected] with 'Data Request' in the subject line. We respond within 14 days.

Privacy questions answered

Players in Surabaya and across Indonesia ask us regularly about who sees their data, how deposits are tracked, and what happens if they want to close an account. Here are the answers we give most often.

No. Your payment app login stays between you and DANA, OVO, GoPay or the bank. We only see the transaction confirmation — not your credentials. Withdrawals require your bank account number and identity verification, never your password.

We keep your account data, bets and payments for 12 months after you close your account, then delete it. During your active account period, we store everything for compliance and dispute resolution. You can request permanent deletion earlier by contacting support.

Your data stays secure and encrypted. Inactive accounts are not deleted or shared with third parties. If you want to close an inactive account, contact our support team and we'll process the closure within two business days.

We never sell your personal data. We share payment details only with QRIS, DANA, OVO or GoPay settlement partners to clear deposits and withdrawals. We may share anonymized betting patterns with game studios for product improvement, but never with marketing or data brokers.

Yes. Email [email protected] with 'Data Request' in the subject line and include your account username. We'll send you a file with your deposits, withdrawals, bets, logins and account changes within 14 days.

Contact our support team immediately via live chat or email. We'll verify your identity, review login history, reset your password and enable two-factor authentication. Check your recent transactions and report any unauthorized deposits or withdrawals to us right away.

No. Our cookies only track your activity inside live drawhk — login status, language preference and lobby position. We don't use third-party tracking pixels. You can clear cookies anytime in your browser without losing your account; you'll just need to log in again.

How we protect your privacy and account

Contact us about your privacy

Live Chat

Email Support

Account Settings

Data handling and account security practices

Login Security

Payment Encryption

Fraud Detection

Cookie Policy

Data Retention

Privacy Requests

Privacy questions answered

01 Can live drawhk see my DANA, OVO or GoPay password?

02 How long does live drawhk keep my account history?

03 What happens to my data if I don't log in for six months?

04 Does live drawhk sell my information to other companies?

05 Can I request a copy of all the data you have about me?

06 What should I do if I think my account was accessed without permission?

07 Does live drawhk use cookies to track me across other websites?

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